Omen Wallet (“Omen,” “we,” “us,” or “our”) is a non-custodial crypto wallet and trading interface. Each Omen user is provisioned a self-custodial embedded wallet powered by Privy. Users retain control over their wallets and digital assets at all times.

This page explains how to get support and answers common questions about wallet control, recovery, and fees.

Contact Support

For all support inquiries, please contact:

Email: support@omen.trading

We aim to respond within a reasonable timeframe. Response times may vary based on issue complexity and request volume.

Common Questions

Who controls my wallet?

Your wallet is self-custodial.

When you create an Omen account, an embedded wallet is generated for you using Privy’s wallet infrastructure. This means:

• Your wallet is cryptographically controlled by you.
• Omen does not have access to your private keys or the ability to move your funds.
• Omen cannot sign transactions on your behalf.

Wallet authorization happens through your device and authentication method. Neither Omen nor Privy can independently access or transfer your assets.

How does wallet recovery work?

Wallet recovery is handled through Privy’s recovery system.

Privy uses a key-splitting architecture in which signing authority is derived from multiple cryptographic shares. In general:

• A device-based share is secured on your device.
• A recovery share is protected and encrypted using your authentication method (such as email, OAuth login, or other configured recovery options).

When you sign in on a new device, these shares are securely reassembled to restore wallet access.

Important notes:

• Omen does not store recovery phrases or private keys.
• Omen cannot manually recover or reset your wallet.
• Loss of access to your authentication method or recovery configuration may result in permanent loss of wallet access.

You are responsible for maintaining access to your recovery method and devices.

Can Omen recover my wallet for me?

No.

Because Omen is non-custodial and does not control wallet keys or recovery shares, we cannot restore wallet access on your behalf. Wallet recovery is performed through Privy’s infrastructure using your configured recovery options.

Are there fees?

Using Omen may involve multiple types of fees, including:

• Blockchain network (gas) fees, set by the underlying network
• Protocol or market fees, charged by third-party platforms you interact with
• Third-party service fees, such as on-ramps or off-ramps

Omen does not control blockchain gas fees. Any applicable fees should be shown to you before you confirm a transaction.

What blockchains does Omen support?

Omen supports Ethereum-compatible blockchains, including Polygon. Supported networks may change over time as the product evolves.

What happens if a transaction fails or is pending?

Blockchain transactions are processed by decentralized networks outside of Omen’s control.

If a transaction fails or remains pending:

• Check the transaction hash in a blockchain explorer.
• Ensure you have sufficient balance to cover network fees.
• Note that failed or dropped transactions may still incur gas fees.

Omen cannot reverse, cancel, or modify transactions once submitted to the network.

Does Omen provide financial or investment advice?

No.

Omen is a software tool that enables interaction with blockchain networks and third-party markets. We do not provide financial, investment, legal, or tax advice. All decisions and risks are solely your responsibility.

Is Omen affiliated with the protocols or markets shown in the app?

Omen may display or integrate with third-party protocols, liquidity venues, or markets. These services are operated independently. Omen does not control their outcomes, availability, or performance.

Reporting Bugs or Security Issues

If you believe you have discovered a bug or security issue, please contact:

Email: support@omen.trading

Include, if possible:

• Device and OS version
• App version
• Steps to reproduce the issue
• Relevant transaction hashes

App Availability and Changes

Omen is provided on an “as is” and “as available” basis. Features may be modified, added, or removed over time. Availability of features may depend on jurisdiction, third-party services, or regulatory considerations.

Additional Resources

• Review our Privacy Policy for information on data handling
• Review our Terms of Service for legal terms governing use of Omen

Contact

If your question is not answered here, please contact:

support@omen.trading